FAQ

 

THE MARC ALIEN OFFERS INTERNATIONAL SHIPPING TO ANYWHERE IN THE WORLD BY WEIGHT. A TRACKING NUMBER IS AUTOMATICALLY GENERATED AND SENT TO YOUR EMAIL WHEN YOUR ORDER IS PROCESSED. YOU MAY CONTINUE TO TRACK YOUR ORDER ON USPS.COM OR FEDEX.COM. OUR SHIPPING RATE IS FOR THE SHIPPING COST ONLY. IT DOES NOT INCLUDE DUTIES, TAXES AND OTHER IMPORT CHARGES LEVIED BY THE IMPORTING COUNTRY. ANY DUTIES, TAXES AND OTHER IMPORT CHARGES NEED TO BE PAID BY THE CUSTOMER UPON DELIVERY.

WARRANTY AND RETURNS

THE PRODUCTS CARRY A LIFETIME GUARANTEE TO BE FREE OF DEFECTS IN MATERIALS. THIS DOES NOT COVER NORMAL WEAR AND TEAR OR ABUSE. WE WILL REPAIR OR REPLACE, ANY ITEM THAT IS FOUND TO BE DEFECTIVE IN MATERIALS OR WORKMANSHIP.

IF YOU'RE NOT SATISFIED WITH YOUR PURCHASE RETURN THE UNUSED ITEM IN ITS ORIGINAL CONDITION FOR A FULL REFUND, LESS SHIPPING COSTS. PLEASE RETURN IN A FLAT, UNWRINKLED, UNDAMAGED CONDITION OR WE WON'T BE ABLE TO GIVE A REFUND. YOU MUST RETURN THE PRODUCT WITHIN THE FIRST 30 DAYS FROM WHEN YOU RECEIVE YOUR ORDER. TAGS AND PROTECTIVE COVERINGS MUST BE ATTACHED. THE WARRANTY IS CONSIDERED IN EFFECT FROM THE ORIGINAL DATE OF PURCHASE AND APPLIES TO THE ORIGINAL OWNER ONLY.

MARC ALIEN RESERVES THE RIGHT TO REJECT RETURNS WHICH DO NOT COMPLY WITH OUR RETURN POLICY. RETURNS THAT FAIL TO COMPLY WITH OUR POLICY MAY BE SENT BACK TO THE ORIGINAL SHIPPING ADDRESS AT OUR DISCRETION

ONCE YOUR ITEM(S) HAVE BEEN RETURNED YOU MUST ALLOW 5-7 WORKING DAYS FOR YOUR ORIGINAL PAYMENT METHOD TO BE REIMBURSED. ONCE YOUR REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE CONFIRMATION TO THE EMAIL ADDRESS PROVIDED WHEN CHECKING OUT.

SIMPLY MARCALIEN.ADM@GMAIL.COM TO REQUEST RETURN INSTRUCTIONS.

 

PRIVACY POLICY

YOUR PRIVACY IS IMPORTANT TO US. IT IS MARC ALIEN'S POLICY TO RESPECT YOUR PRIVACY REGARDING ANY INFORMATION WE MAY COLLECT FROM YOU ACROSS OUR WEBSITE, HTTP://MARCALIEN.COM, AND OTHER SITES WE OWN AND OPERATE.

WE ONLY ASK FOR PERSONAL INFORMATION WHEN WE TRULY NEED IT TO PROVIDE A SERVICE TO YOU. WE COLLECT IT BY FAIR AND LAWFUL MEANS, WITH YOUR KNOWLEDGE AND CONSENT. WE ALSO LET YOU KNOW WHY WE’RE COLLECTING IT AND HOW IT WILL BE USED.

WE ONLY RETAIN COLLECTED INFORMATION FOR AS LONG AS NECESSARY TO PROVIDE YOU WITH YOUR REQUESTED SERVICE. WHAT DATA WE STORE, WE’LL PROTECT WITHIN COMMERCIALLY ACCEPTABLE MEANS TO PREVENT LOSS AND THEFT, AS WELL AS UNAUTHORISED ACCESS, DISCLOSURE, COPYING, USE OR MODIFICATION.

WE DON’T SHARE ANY PERSONALLY IDENTIFYING INFORMATION PUBLICLY OR WITH THIRD-PARTIES, EXCEPT WHEN REQUIRED TO BY LAW.

THE INFORMATION WE COLLECT IS ONLY USED TO PROCESS YOUR ORDER.

YOUR NAME AND CONTACT DETAILS:

WE NEED THAT INFORMATION TO ENSURE THAT DELIVERY OR PURCHASE IS DIRECTED TO THE RIGHT PERSON. THAT INFORMATION WILL BE USED TO SEND YOUR PURCHASE AND TO CONTACT YOU WHEN IT IS SENT.

PAYMENT INFORMATION:

THIS INFORMATION WILL BE COLLECTED DURING PAYMENT TRANSACTIONS. IT ALLOWS US TO PROCESS PAYMENT FOR ITEMS BOUGHT, NOTHING MORE. WE USE ONLY PROVEN PAYMENT SYSTEMS SO YOU CAN BE SURE THAT YOUR PAYMENT INFORMATION WILL STAY PERSONAL.

E-MAILS SUBMITTED TO JOIN THE MARC ALIEN  COMMUNITY WILL NEVER BE GIVEN TO ANY THIRD PARTY FOR ANY REASON.

 

PROCESSING AND SHIPPING TIME

OUR PROCESSING TIME DEPENDS ON PRODUCT(S) YOU SELECTED. ALL OUR PRODUCTS ARE HANDCRAFTED, SO EVERY PURCHASE WILL BE MADE INDIVIDUALLY FOR YOU. FOR EXAPLE PROCESSING TIME FOR JACKETS EQUALS 3-5 DAYS, FOR BACKPACKS 1-3 DAYS.

AFTER PROCESSING WE AIM TO SEND YOUR PURCHASE AS SOON AS POSSIBLE AND AFTER THAT WE WILL SEND YOU UNIQUE TRACK-NUMBER OF YOUR PURCHASE. SHIPPING TIME DEPENDS ON YOUR LOCATION.

ONCE AN ORDER HAS BEEN SEND, WE CANNOT CHANGE THE SHIPPING ADDRESS. WE CAN CANCEL THE ORDER AND ALLOW YOU TO PURCHASE THE ITEM AGAIN. YOU CAN THEN REFUND YOUR ORIGINAL ORDER.